Payment Method

Payment Methods

At Pawterre, we want your checkout experience to be as comfortable as your pet's favorite bed. That's why we offer a variety of secure, convenient payment options tailored to your region — whether you're shopping from Berlin, Paris, São Paulo, or Santiago.

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Accepted Payment Methods

We support the following payment methods, available based on your location:

Credit & Debit Cards：

  • Visa Visa
  • Mastercard Mastercard
  • American Express American Express
  • Discover Discover

Digital Wallets：

  • PayPal PayPal

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How Checkout Works

Placing an order is simple and secure:

  1. Add to cart — Browse our collections and add your favorites
  2. Enter shipping details — Tell us where to send your order
  3. Choose your payment method — Select from the available options for your region
  4. Complete payment — Your transaction is processed securely
  5. Receive confirmation — You'll get an email with your order details and tracking info

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Credit & Debit Cards

We accept all major credit and debit cards listed above through Shopify Payments and Stripe.

  • Secure processing: All card transactions are encrypted with industry-standard SSL technology
  • No storage: We never store your full card details — they're processed directly by our PCI-compliant payment partners
  • Charge timing: Your card is charged when your order is placed
  • Declined payments: If your payment is declined, check with your bank or try another payment method

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PayPal

When you select PayPal at checkout, you'll be redirected to PayPal's secure page where you can:

  • Log in to your PayPal account and confirm payment
  • Or pay with a credit/debit card through PayPal (no account required in many regions)

Benefits:

  • Buyer protection on eligible purchases
  • Supports multiple currencies
  • No additional fees from Pawterre (PayPal may charge currency conversion fees)

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Currency & Exchange

All transactions are processed in your selected currency at checkout:

  • Exchange rates: Updated automatically and locked at the time of checkout
  • Bank fees: Your bank may apply foreign transaction fees if your card currency differs from the checkout currency. Check with your bank for details.

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Payment Security

Your security is our priority:

  • SSL Encryption: All transactions are protected with 256-bit SSL encryption
  • PCI Compliance: Our payment processors (Shopify Payments, Stripe, PayPal) are PCI DSS Level 1 certified
  • 3D Secure: We support 3D Secure (Verified by Visa, Mastercard SecureCode) for additional card security
  • No data storage: We never store your credit card information — it's processed directly by our certified payment partners
  • Fraud detection: Our system automatically screens orders for fraudulent activity

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Payment Issues

If you experience problems during checkout:

  1. Double-check your payment details — card number, expiry date, CVV
  2. Ensure sufficient funds or available credit
  3. Try a different payment method — switch from card to PayPal, or vice versa
  4. Contact your bank — they may have blocked the transaction for security reasons
  5. Contact us — email support@pawterre.com and we'll help you resolve the issue

**Failed payment but charged?** This is usually a pre-authorization hold that will be released within 3-5 business days. If the hold isn't released, contact your bank.

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Have Questions About Payments?

We're here to help:

  • Email: support@pawterre.com
  • Response time: Within 24 hours, Monday-Friday
  • Payment-specific inquiries: Include your order number and the payment method you tried to use